Thank you for shopping at Flow! We value your business and want to ensure your satisfaction with our products. Please read the following Refund and Returns Policy carefully.
We offer a 30-day money-back guarantee on all eligible products. If you are not completely satisfied with your purchase, you may return the item(s) within 30 days of receiving your order for a full refund.
To be eligible for a return, the item must be un-opened, in the same condition as received, and in its original packaging. Items that are damaged, altered, or not in their original packaging may not be accepted for return.
To initiate a return, please follow these steps:
Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure that we receive your returned item(s) in good condition.
Once we receive and inspect your returned item(s), we will process your refund. Please allow up to 5 business days for the refund to be credited back to your original payment method.
We do not currently offer direct exchanges. If you would like to exchange an item, please follow the return process outlined above and place a new order for the desired item.
If you receive a damaged or defective item, please contact us immediately. We will work with you to replace the item or issue a refund.
If you have any questions or concerns about our Refund and Returns Policy, please contact our customer support team at help@flowchemicals.co.uk.
Thank you for choosing Flow. We appreciate your business and aim to provide you with the best shopping experience possible.
