1. Introduction
1.1. Welcome to FlowChemUK. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our website fllowchemicals.co.uk and our associated services. We are committed to safeguarding your privacy and ensuring the security of your personal information.
1.2. By using our Website, you agree to the practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use our Website.
2. Information We Collect
2.1. Personal Information: We may collect personal information such as your name, email address, postal address, phone number, and payment information when you use our Website. We collect this information when you create an account, make a purchase, or otherwise interact with our Website.
2.2. Non-Personal Information: We may also collect non-personal information, such as your IP address, browser type, operating system, and other technical information when you visit our Website. This information is used to improve the functionality and performance of our Website.
3. How We Use Your Information
4. Disclosure of Your Information
4.1. We may share your personal information with:
5. Cookies and Tracking Technologies
5.1 What are cookies?
5.2 How do we use cookies?
5.3 Types of Cookies we use
Necessary cookies are required to enable the basic features of this site, such as providing secure log-in or adjusting your consent preferences. These cookies do not store any personally identifiable data.
| Cookie | Duration | Description |
|---|---|---|
| elementor | never | The website’s WordPress theme uses this cookie. It allows the website owner to implement or change the website’s content in real-time. |
| wpEmojiSettingsSupports | session | WordPress sets this cookie when a user interacts with emojis on a WordPress site. It helps determine if the user’s browser can display emojis properly. |
| wp_woocommerce_session_* | 2 days | WooCommerce sets this cookie to make a unique code for each customer so that it knows where to find the cart data in the database for each one. |
| __stripe_mid | 1 year | Stripe sets this cookie to process payments. |
| __stripe_sid | 1 hour | Stripe sets this cookie to process payments. |
| __kla_viewed | never | Klaviyo sets this cookie to collect information on the user’s website navigation and preferences. |
| ts | 1 year 1 month 4 days | PayPal sets this cookie to enable secure transactions through PayPal. |
| ts_c | 1 year 1 month 4 days | PayPal sets this cookie to make safe payments through PayPal. |
Functional cookies help perform certain functionalities like sharing the content of the website on social media platforms, collecting feedback, and other third-party features.
| Cookie | Duration | Description |
|---|---|---|
| tsrce | 3 days | PayPal sets this cookie to enable the PayPal payment service on the website. |
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc.
| Cookie | Duration | Description |
|---|---|---|
| _ga_* | 1 year 1 month 4 days | Google Analytics sets this cookie to store and count page views. |
| _ga | 1 year 1 month 4 days | Google Analytics sets this cookie to calculate visitor, session and campaign data and track site usage for the site’s analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognise unique visitors. |
| __kla_id | 1 year 1 month 4 days | Klaviyo sets this cookie to collect information on the visitor’s behavior. This information is used for internal analytics and to optimise the website. It also registers if the visitor has subscribed to a news letter. |
| sbjs_migrations | session | Sourcebuster sets this cookie to identify the source of a visit and stores user action information in cookies. This analytical and behavioural cookie is used to enhance the visitor experience on the website. |
| sbjs_current_add | session | Sourcebuster sets this cookie to identify the source of a visit and stores user action information in cookies. This analytical and behavioural cookie is used to enhance the visitor experience on the website. |
| sbjs_first_add | session | Sourcebuster sets this cookie to identify the source of a visit and stores user action information in cookies. This analytical and behavioural cookie is used to enhance the visitor experience on the website. |
| sbjs_current | session | Sourcebuster sets this cookie to identify the source of a visit and stores user action information in cookies. This analytical and behavioural cookie is used to enhance the visitor experience on the website. |
| sbjs_first | session | Sourcebuster sets this cookie to identify the source of a visit and stores user action information in cookies. This analytical and behavioural cookie is used to enhance the visitor experience on the website. |
| sbjs_udata | session | Sourcebuster sets this cookie to identify the source of a visit and stores user action information in cookies. This analytical and behavioural cookie is used to enhance the visitor experience on the website. |
| sbjs_session | 1 hour | Sourcebuster sets this cookie to identify the source of a visit and stores user action information in cookies. This analytical and behavioural cookie is used to enhance the visitor experience on the website. |
Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
| Cookie | Duration | Description |
|---|---|---|
| l7_az | 1 hour | This cookie is necessary for the PayPal login function on the website. |
Advertisement cookies are used to provide visitors with customized advertisements based on the pages you visited previously and to analyze the effectiveness of the ad campaigns.
| Cookie | Duration | Description |
|---|---|---|
| NID | 6 months | Google sets the cookie for advertising purposes; to limit the number of times the user sees an ad, to unwanted mute ads, and to measure the effectiveness of ads. |
Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.
| Cookie | Duration | Description |
|---|---|---|
| m | 1 year 1 month 4 days | No description available. |
5.4 Manage cookie preferences
You can change your cookie preferences any time by clicking the above button. This will let you revisit the cookie consent banner and change your preferences or withdraw your consent right away.
In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. Listed below are the links to the support documents on how to manage and delete cookies from the major web browsers.
Chrome: https://support.google.com/accounts/answer/32050
Safari: https://support.apple.com/en-in/guide/safari/sfri11471/mac
Internet Explorer: https://support.microsoft.com/en-us/topic/how-to-delete-cookie-files-in-internet-explorer-bca9446f-d873-78de-77ba-d42645fa52fc
If you are using any other web browser, please visit your browser’s official support documents.
6. Your Rights
7. Data Security
7.1. We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of data transmission over the internet is completely secure, and we cannot guarantee the security of your information.
8. Changes to this Privacy Policy
8.1. We may update this Privacy Policy from time to time. The date of the latest revision will be indicated at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about our data practices.
9. Contact Us
9.1. If you have questions or concerns about this Privacy Policy or our data practices, please contact us at help@flowchemicals.co.uk.
