Thank you for choosing Flow!
We are committed to providing you with a seamless and efficient delivery experience.
Please read our Delivery & Returns information to understand how we handle the shipping and delivery of your orders.
1. Shipping Methods:
We only offer a Next Day shipping option for deliveries within the United Kingdom. The available shipping methods and associated costs will be displayed during the checkout process.
2. Order Processing Time:
Orders are typically processed the same working day if received before our 3pm cut-off. Please note that orders placed on weekends or public holidays will be processed on the next business day.
3. Estimated Delivery Times:
All our orders are dispatched on a Next Day service with Royal Mail. However, this is not a guaranteed service, and some locations may take up to 48 hours. Please note that these are estimated delivery times, and actual delivery may vary depending on factors such as shipping destination, courier delays, and unforeseen circumstances.
4. Order Tracking:
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status and location of your package on the Royal Mail website (link)
5. Shipping Destinations:
We currently only offer delivery services within the United Kingdom. For international shipping inquiries, please contact our customer support team.
6. Shipping Costs:
Shipping costs are calculated based on the weight of the items in your order and the selected shipping method. The total shipping cost will be displayed during the checkout process before you finalize your purchase.
7. Delivery Issues:
If you encounter any issues with the delivery of your order, please contact our customer support team at help@flowchemicals.co.uk. We will work with our shipping partners to resolve any problems and ensure that your order reaches you in a timely manner.
8. Missing or Damaged Items:
If you receive a package with missing or damaged items, please notify us within 7 days of receiving your order. We will investigate the issue and arrange for a replacement or refund as necessary.
9. Contact Information:
If you have any questions or concerns regarding our Delivery Policy, please contact our customer support team at help@flowchemicals.co.uk.
We extend our thanks for choosing Flow. Your custom is appreciated, and we are dedicated to delivering a positive and dependable shopping experience for you.
